Privacy Policy

Who we are

This website is run by Decent Infotech (also known as Decent Softwares), New Hira Complex, 5, New Railway Rd, opp. AGI Hotel, near Ajit Samachar, Central Town, Jalandhar, Punjab 144001, India. For the purposes of India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), we are the Data Fiduciary for the data described here.

What we collect, and why

• Enquiry form (Book a free demo / Contact): your name, mobile number, city, type of business, the service you are interested in, and any message you write. We use it only to contact you about your enquiry, to arrange a demo or send a quote. You give this to us voluntarily when you press "Send enquiry".
• Calls, WhatsApp and email: if you contact us directly, we keep the messages and numbers needed to answer you and to support you if you become a customer.
• Server logs: like every website, our server records technical details of each request (IP address, browser, page requested, time). We use them for security, to prevent abuse and to keep the site working. They are not used to identify you personally.

We do not ask for, and do not want, sensitive data such as Aadhaar, PAN, bank or card details through this website.

Cookies and tracking

This website does not use analytics or advertising trackers, and it does not set cookies to follow you around the web. Your choices are not stored in cookies either.

Who we share data with

• Our email provider (Google Gmail), which delivers your enquiry to our inbox.
• Our own staff who handle sales and support.

We do not sell your data and we do not use it for advertising. We may disclose it where the law requires, for example to a court or a government authority. Because Google is a global service, email may be processed on servers outside India.

How long we keep it

Enquiries are kept for as long as needed to answer you and, if you become a customer, to support you and meet our legal and accounting obligations. If an enquiry does not go ahead, we delete it on request, and otherwise within a reasonable period. Server logs are kept only as long as needed for security and troubleshooting.

Your rights under the DPDP Act

You can ask us to:

• tell you what personal data of yours we hold and how we use it;
• correct or complete data that is wrong or out of date;
• erase your data, unless we must keep it by law;
• stop using your data, by withdrawing your consent: tell us in writing;
• nominate another person to exercise these rights for you if you die or become unable to;
• have a complaint about how we handle your data looked into.

Write to us at nxgensoftwaresjal@gmail.com or call +91 98151 86865. We aim to reply within 30 days. If you are not satisfied with our reply, you may complain to the Data Protection Board of India once it is functional under the DPDP Act.

Children

This website is meant for businesses. We do not knowingly collect data from anyone under 18.

How we protect your data

The site is served over HTTPS. Enquiries are sent to a private mailbox, access is limited to the people who need it, and passwords and keys are kept out of the website itself. No system is perfectly secure, so please do not send sensitive documents through the form.

Changes to this policy

We will update this page when our practices change and show the date at the top. Please check it from time to time.

Contact

Decent Infotech, New Hira Complex, 5, New Railway Rd, opp. AGI Hotel, near Ajit Samachar, Central Town, Jalandhar, Punjab 144001.
Email nxgensoftwaresjal@gmail.com · Phone +91 98151 86865

This policy is written in plain language to explain our practice. It is a good idea to have it reviewed by your own legal adviser to confirm it matches your obligations as the website owner.